tag:blogger.com,1999:blog-4209465858850350036.post4470770475715247488..comments2008-12-08T19:00:54.613-08:00Lenny Rachitskyhttp://www.blogger.com/profile/09606931718004405443noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-4209465858850350036.post-72605323313351573842008-12-08T19:00:54.613-08:002008-12-08T19:00:54.613-08:00The Twitter updates are very cool.RIAhttp://www.blogger.com/profile/11037004249275264340noreply@blogger.comtag:blogger.com,1999:blog-4209465858850350036.post-34289634575897035032008-12-02T05:55:30.807-08:002008-12-02T05:55:30.807-08:00Hey Lenny,<BR/><BR/>We just rolled that new tool out about three weeks ago to replace our old status site. We realized in the midst of a crisis a while back that our customers really wanted a whole lot more data than we were giving them and that we needed to build a tool that would allow us to communicate more effectively with them.<BR/><BR/>Blogs work so well for providing archived information over time, so we actually created the whole thing as a Wordpress theme with a couple of plugins that make the dashboard happen. One of our in-house coders put the email and Twitter part together and it hangs off the back where it simply parses the RSS feeds that Wordpress outputs.<BR/><BR/>We've always offered email subscriptions for updates, so that was something we were used to providing. Twitter is new (and well received much to my surprise - I didn't expect to see as many customers on Twitter as we have). Overall, it's been well received.<BR/><BR/>Email me at james at opensrs dot com if you want more information.Jameshttp://www.blogger.com/profile/07135794224426644507noreply@blogger.comtag:blogger.com,1999:blog-4209465858850350036.post-68286360671743912992008-12-01T20:45:12.847-08:002008-12-01T20:45:12.847-08:00James, something that would be extremely useful to me (and other readers) is any kind of data or feedback you've collected on the benefits of having a public health dashboard. Things like quantified reduced support costs, compliments from customers, or online publicity.<BR/><BR/>If anyone else out there has has something to contribute on this, I'd love to have it.Lenny Rachitskyhttp://www.blogger.com/profile/09606931718004405443noreply@blogger.comtag:blogger.com,1999:blog-4209465858850350036.post-58793768654309373002008-12-01T16:30:19.898-08:002008-12-01T16:30:19.898-08:00Thanks James! You guys are definitely ahead of the game on this. I love the way you've met pretty much every rule above, covering a fairly large number of specific services, while still making it really easy to get the information you need. Not to mention that I don't know of any other dashboard that lets anyone be alerted of status changes. How long have you had your system status page up at this point?Lenny Rachitskyhttp://www.blogger.com/profile/09606931718004405443noreply@blogger.comtag:blogger.com,1999:blog-4209465858850350036.post-10096467801913445002008-12-01T15:49:54.041-08:002008-12-01T15:49:54.041-08:00Hey Lenny,<BR/><BR/>Superb post with tons of great information. Thanks for calling out the OpenSRS Status site as well - we're proud of what we're doing with it and the level of openness we can provide to our customers.<BR/><BR/>James Koole<BR/>Communications Lead, OpenSRSJameshttp://www.blogger.com/profile/07135794224426644507noreply@blogger.com