tag:blogger.com,1999:blog-4209465858850350036.post8032808874019119319..comments2024-03-10T03:35:45.614-07:00Comments on Transparent Uptime: Advice for Rackspace on communicating status updatesLenny Rachitskyhttp://www.blogger.com/profile/09606931718004405443noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-4209465858850350036.post-7265642570581713232017-06-13T19:25:32.978-07:002017-06-13T19:25:32.978-07:00polo ralph lauren
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Wonderful suggestion. I agree with your co...Lenny<br /><br />Wonderful suggestion. I agree with your comments about Scoble's suggestion; that is a great resource but quickly getting to the answer to your question may be a challange. A clean, concise dashboard that shows the status along with a link to details (if you want details).<br /><br />Regards,Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-4209465858850350036.post-57045384590044946372010-01-21T09:39:25.798-08:002010-01-21T09:39:25.798-08:00I'm really happy to hear that Robert, can'...I'm really happy to hear that Robert, can't wait to see what you guys come up with!Lenny Rachitskyhttps://www.blogger.com/profile/09606931718004405443noreply@blogger.comtag:blogger.com,1999:blog-4209465858850350036.post-20040568669111069152010-01-21T09:09:18.243-08:002010-01-21T09:09:18.243-08:00Lenny - thank you for your constructive feedback. ...Lenny - thank you for your constructive feedback. Being available and transparent and easy to find are essential for us. I am definitely reviewing your suggestions with the rest of our internal teams involved in relating status updates to our customers (and theirs!). Stay tuned :)<br /><br />Robert Taylor<br />Sr Sys Engineer<br />Realtime Customer Intervention<br />Rackspace Hosting<br />robert.taylor@rackspace.comrjamestaylorhttps://www.blogger.com/profile/00551130914180273618noreply@blogger.comtag:blogger.com,1999:blog-4209465858850350036.post-49506814757463395282010-01-21T09:07:46.810-08:002010-01-21T09:07:46.810-08:00Thanks for the pointers Robert. Rackspace is certa...Thanks for the pointers Robert. Rackspace is certainly getting the info out. The problem that still needs to be solved is making it easy for your customers to find that information when they need it. Could be a simple as pointing http://status.rackspace.com/ to http://twitter.com/Rackspace/official-accounts, in the short term.Lenny Rachitskyhttps://www.blogger.com/profile/09606931718004405443noreply@blogger.comtag:blogger.com,1999:blog-4209465858850350036.post-64856637788681438642010-01-21T08:46:32.273-08:002010-01-21T08:46:32.273-08:00We already have consolidated all of our Twitter ac...We already have consolidated all of our Twitter accounts into one place: http://twitter.com/Rackspace/official-accounts this is how we'll officially communicate any status updates in real time (and we'll point out when major status updates are done elsewhere here).<br /><br />Unofficially I've combined all those accounts with about 300 Rackspace employees here: http://twitter.com/scobleizer/rackspace<br /><br />Hope that helps you find more information from inside Rackspace in real time.Scobleizerhttps://www.blogger.com/profile/10190767752968892429noreply@blogger.com