"Google isn't exactly known as the most transparent company in the world, but they're light years ahead of Apple - a company that in some ways they share a kinship with when it comes to their reputation for innovation. Apple (or for that matter any big company) can learn a lot about radical transparency, customer service and PR from Google, even though they're hardly perfect here."He goes on to review the various places that Google and Apple make public their bugs and known issues. What's missing here obviously is any mention of transparency in uptime and performance. But to fill in the gaps, as we've seen previously, Google does a much better job here as well.
Sunday, September 21, 2008
An post by Steve Rubel of Micro Persuasion titled Radical Transparency: Three Lessons Apple Can Learn from Google:
Posted by Lenny Rachitsky at 5:08 PM