Amazon responds to scalability concerns

Thanks to the fine reporting by Data Center Knowledge, we now have an official response from Amazon regarding the claims against their cloud capacity:

Amazon says that if customers are experiencing performance problems, it isn’t because EC2 is overloaded. “We do not have over-capacity issues,” said Amazon spokesperson Kay Kinton. “When customers report a problem they are having, we take it very seriously. Sometimes this means working with customers to tweak their configurations or it could mean making modifications in our services to assure maximum performance.”

Only time will tell whether this is a recurring issue (and something competitors will exploit), or an unsubstatiated fluke.

Update: The debate continues...

1. Oversubscribing the Cloud
2. Cloud: Over Subscription vs. Over Capacity – Two Different Things
3. Amazon: We Don’t Have Cloud Capacity Issues