Friday, November 14, 2008

Google Status Dashboard been brewing since August?

According to MoonWatcher back on August 27th, an email from Google explains:
"We're building a dashboard to provide you with system status information. This dashboard, which we aim to make available in a few months, will enable us to share the following information during an outage:
  1. A description of the problem, with emphasis on user impact. Our belief is during the course of an outage, we should be singularly focused on solving the problem. Solving production problems involves an investigative process that's iterative. Until the problem is solved, we don't have accurate information around root cause, much less corrective action, that will be particularly useful to you. Given this practical reality, we believe that informing you that a problem exists and assuring you that we're working on resolving it is the useful thing to do.
  2. A continuously updated estimated time-to-resolution. Many of you have told us that it's important to let you know when the problem will be solved. Once again, the answer is not always immediately known. In this case, we'll provide regular updates to you as we progress through the troubleshooting process."
Who knew! Glad to see they aren't rushing this out the door and are (hopefully) putting in the time to do it right. Judging by the amount of thought they've already put into this email, I'm already impressed.

Google will have a challenge in presenting their myriad of services in an easy to understand dashboard. Their online services are complex, highly GUI oriented, and distributed in such a way that a small fraction of users could be down while the rest of the world is fine. My three big questions for Google are:
  1. How will you be collecting your uptime and performance data? Can we rely on it to be accurate and unbaised?
  2. What will be considered "downtime" for a complex app like Google Docs or Gmail?
  3. How will you communicate with your users during the downtime event? Will that communication channel be easy to find?
I'm looking forward to seeing what Google comes up with. I have no doubt the release of a Google Health Status Dashboard will not only be huge news for the tech industry, but will be the tipping point that drives all serious SaaS services to offer their own status dashboard. Transparency is so close I can taste it!

5 comments:

  1. Share it on StumbleUponShare this on TechnoratiShare this on MixxPost this to MySpaceSubmit this to DesignFloatShare this on FacebookTweet This!Subscribe to the comments for this post?
    online software

    ReplyDelete


  2. شركة نقل عفش بالرياض وجدة والدمام والخبر والجبيل اولقطيف والاحساء والرياض وجدة ومكة المدينة المنورة والخرج والطائف وخميس مشيط وبجدة افضل شركة نقل عفش بجدة نعرضها مجموعة الفا لنقل العفش بمكة والخرج والقصيم والطائف وتبوك وخميس مشيط ونجران وجيزان وبريدة والمدينة المنورة وينبع افضل شركات نقل الاثاث بالجبيل والطائف وخميس مشيط وبريدة وعنيزو وابها ونجران المدينة وينبع تبوك والقصيم الخرج حفر الباطن والظهران
    شركة نقل عفش بجدة
    شركة نقل عفش بالمدينة المنورة
    شركة نقل اثاث بالرياض
    شركة نقل عفش بالدمام

    ReplyDelete
  3. شركة نقل اثاث بالدمام التفاؤل شركة نقل اثاث بالخبر كما انها افضل شركة نقل اثاث بالجبيل نقل عفش واثاث بالجبيل والخبر والقطيف والدمام
    شركة نقل اثاث بالدمام
    شركة نقل اثاث بالجبيل

    ReplyDelete