Wednesday, June 30, 2010

Quote in WSJ

Lenny Rachitsky, the head of research and development for the website monitoring company Webmetrics.com, said companies can take advantage of unexpected outages by communicating with customers about what is going on—something Amazon didn't do during the outage, beyond its note to sellers. "Customers don't expect you to be perfect, as long as they feel that they can trust you," he said. "All it takes is to give your users some sense of control."
A similar sentiment was posited by Eric Savitz over at Barrons:
So, here’s the thing: it seems to me that Amazon actually made a bad situation worse by failing to communicate the details of the situation with its customers. My little post Tuesday afternoon on the technical troubles triggered 149 comments, and counting. The company’s customers did not like having the site go down, and even more, they did not like being left in the dark. And so far, the company still has not come clean on what went wrong. Some of the people who commented on my previous post were worried that their personal data might have been compromised. I have no real reason to think that was the case, but it certainly seems odd to me that Amazon has taken what appear to be a defensive and closed-mouth stance on an issue so basic to its customers: the ability to simply use the site. Jeff Bezos, your customers deserve better.

48 comments:

  1. I it necessary to go to this URL to get amazon gift card codes I was thinking of going to this address with another source. Actually I like amazon gift card codes but I couldn't get the right place.

    ReplyDelete
    Replies

    1. for every one we recommand this wonderful nice big and funny website where to play best friv games online for free http://www.friv.run/ and frive games on http://www.frive.link/

      Delete
  2. Replies
    1. This is a wonderful article, So much info given in it, These type of articles keeps the users interest in the website
      Delhi Escort Service

      Delete
  3. The information provide by you is very useful for me.thanks for sharing and hope you will share again.
    HiFi Escorts in Bangalore

    ReplyDelete
  4. great post it is really amazing thanks for sharing with us.
    Dwarka Call Girl

    ReplyDelete
  5. Great post,Thanks for providing us this great knowledge,Keep it up.
    Model call Girls Service South Delhi

    ReplyDelete
  6. Nice article well written and amazingly arranged. Your skills are appreciate able. Thank you man for sharing a good information.
    Advanced SystemCare 9 Key

    ReplyDelete
  7. That is very helpful for increasing delhi call girl knowledge in this field Delhi call girls

    ReplyDelete
  8. Pretty outstanding publish I just came upon your web page and desired to say that I have extremely knowledgeable learning your weblog web page content Any way I am going to be deciding upon up for the feed and Hopefully to perspective your posts once again soon.
    Content Blog | Escort Blogs | Escort Contents | Escort Texts | Free Classified Ads Site

    ReplyDelete
  9. I provide all Chandigarh independent escorts incredibly services including a rub loving and comfortable GFE to some raunchy delightfully and crazy mischievous PSE - and everything in between. Most importantly otherwise, I enjoy the requirement for complete attention, participating, intimately thrilling and am pleasant. Chandigarh Escorts
    Chandigarh Escort
    Escort In Chandigarh
    Escorts In Chandigarh
    Escorts service in Chandigarh
    Escort service in Chandigarh
    Chandigarh Escorts service
    Chandigarh Escorts service
    Chandigarh call girls
    Chandigarh call girl
    Call girl in Chandigarh
    Chandigarh vip escort
    Chandigarh independent escorts
    Independent escorts in Chandigarh
    Female escorts in Chandigarh
    Vip escorts in Chandigarh

    ReplyDelete
  10. I have worked with various escorts in Ludhiana, and we have worked as Ludhiana escorts also, but this was something we were not really expecting in my whole life. They demonstrated me new methods of taking pleasure in this complete existence, and to end up being honest it was very addictive really. I am totally addicted to this and every full day I experience like heading to conferences like this
    Desinasha
    Ludhiana Escorts Service
    Ludhiana Escort Service
    Ludhiana call girls
    Ludhiana Female Escorts
    call girls in Ludhiana
    Ludhiana Escorts Agency
    Ludhiana Independent Escorts
    Escorts in Ludhiana
    Escorts Service in Ludhiana
    VIP Escorts in Ludhiana
    Independent Escorts in Ludhiana
    Escorts in Ludhiana
    Escorts Agency in Ludhiana
    VIP Escort in Ludhiana
    Ludhiana Escorts Service
    Ludhiana escorts
    Ludhiana escort
    Ludhiana escort

    ReplyDelete
  11. The Delhi escorts are also as similar as your girlfriend and wife in the matter of lovemaking,
    but the only difference they won’t hesitate to fulfill desires, it’s their job to make you satisfy.
    Escort services in Delhi

    ReplyDelete
  12. Hi, I loved the way you explained this article. Waiting for your next blog.
    Anyways much thanks for this.
    CamScanner PDF Creator

    ReplyDelete
  13. The wall street is the main market we all needs to focus on it. IDM Crack

    ReplyDelete
  14. I found a considerable measure of interesting data here.
    A decent post, extremely grateful and cheerful that you will compose numerous more posts like this one.
    Keep it up for more valuable sharing. Well thank u so much..
    Facebook Hacker Pro Activation Key


    ReplyDelete
  15. independent delhi Escorts services are inaccessible for you. You can enjoy it as much as any bonafide resident of delhi. Just give yourself sufficient time and get ready with your budget to come to this city at any time. Since delhi is a hi-tech city, you will get to enjoy lots of things including escorts.

    ReplyDelete
  16. MS Office 2016 Crack
    i appreciate your effort. Keep it up Truly decent and intriguing post
    A debt of gratitude is in order for sharing.

    ReplyDelete
  17. Well, If it is not too much trouble proceed with this incredible work and I anticipate a greater amount of your wonderful blog entries
    Microsoft Office 2016 Product Key Generator

    ReplyDelete
  18. This comment has been removed by the author.

    ReplyDelete
  19. This comment has been removed by the author.

    ReplyDelete
  20. This comment has been removed by the author.

    ReplyDelete
  21. The wall street is that the main market we have a tendency to all must target it.sharing this site.idmcrack2k.com

    ReplyDelete
  22. Just give yourself sufficient time and get ready with your budget to come to this city at any time. Since delhi is a hi-tech city, you will get to enjoy lots of things including escorts.Mirillis Action Crack

    ReplyDelete
  23. Wow Such a great and enlightening Blog. I thought that it was exceptionally helpful.
    I discovered this which is exceptionally utilize full. Extraordinary article and data continue sharing more!
    Love yours blog. Heap of Thanks.
    eset internet security keygen

    ReplyDelete
  24. I'm totally impressed with the way you have done this work on your blog. usb disk security

    ReplyDelete
  25. god of war 3 pc game free download includes magical powers in it which you can restore as well as you can make approximately four magical attacks on your enemy.

    ReplyDelete
  26. Get Periods Immediately How To Get Periods Immediately in One day if Delayed – late menstruation Home remedies for missed,

    ReplyDelete
  27. this si really amazing and informative thanks for sharing amazing content with us Facebook Hacker Pro Activation Key

    ReplyDelete
  28. however I read your articles it made me more fascinating to read more articles. Good post more great articles.
    Noida escorts

    http://blog.jaskaur.in/

    ReplyDelete
  29. This comment has been removed by the author.

    ReplyDelete
  30. this is nice site and thanks for sharing i have also site where you visit my site adobe premiere

    ReplyDelete
  31. Thanks for sharing your thoughts. I truly appreciate
    your efforts and I am waiting for your further write ups thanks once again. http://installcracks.com/inpixio-photo-clip-professional-crack-serial-key/

    ReplyDelete
  32. installment loans installment loans credit check installment loans Wise Folder Hider PRO 3.23.94

    ReplyDelete
  33. Hi there would you mind letting me know which hosting company you’re utilizing?

    I’ve loaded your blog in 3 completely different browsers and I must say this
    blog loads a lot quicker then most. Can you suggest
    a good hosting provider at a honest price? Thanks, I appreciate
    it!


    Audials Moviebox 2018
    Aiseesoft Video Enhancer 9.2.16 Crack
    Snappy Driver Installer R437 Full Download Crack
    CloudApp 2018
    Free YouTube to MP3 Converter 2018
    5KPlayer 4.6 Crack

    ReplyDelete
  34. This is something I was looking for from a long time.
    A debt of gratitude is in order for sharing,Thank you for the ideas.
    acronis true image crack

    ReplyDelete
  35. Thank You so Much Admin, Extraordinary article and unique article.
    Love yours website.
    Mobaxterm Crack

    ReplyDelete

Note: Only a member of this blog may post a comment.